Camden County Water and Sewer billing and collection office is located at the Courthouse Complex in the Administrative building.
Office hours are from 8:00 a.m. to 5:00 p.m. The office is operated by one full time Customer Service Representative and one full time Senior Customer Service Representative under the direction of the Public Works Manager.
The duties of the office staff are, but not limited to, collections through mail and in office, daily and monthly reports, calculate water and sewer charges for billing, creating finals and new accounts, creating daily work orders for service technician, transmitting work or message over radio, set up of handheld and meter sheets for meter reader, entering adjustments, submit work orders to NC One Call Center, assisting customers with questions, concerns or complaints, explaining fees and processes.
The South Camden Water & Sewer District requires a security deposit of $200.00 for each rental. This fee covers the home owner and is refunded once the final bill on the account has been paid.
In the event a renter moves without prior notice, the account will be finalized, the security deposit will be applied to cover the final balance, and the remainder of the deposit will be sent to the previous address.
A transfer fee of $15.00 is applied to all new accounts. Please bring the following in to the office prior to 3:00 p.m., if you wish to have the water connected that same day:
If there is water agreement on file bring in the following:
If there is not a water agreement on file, bring in the following:
Once you come in the office, we will fill out the water use agreement, and give you a blue flag of where you'd like your meter installed.
Please keep in mind, whoever is on the deed, is who has to sign the agreement. A $15.00 transfer fee applies to all new accounts.
Due to issues with Identity Theft, we can no longer accept requests for disconnection over the phone. If you are moving or need to change your billing address, please come in to the office, fax or mail in your request, along with a copy of your driver's license.
All bills are mailed on the last week of the month through the U.S. Postal Service. If you do not receive your bill, you are still responsible for payment. You may call or come by the office to find out the amount of your bill.
Water bills reflect the usage for the previous month (example: bills mailed the last of March reflect water used Feb/March). The usage dates are shown on the bottom left corner of your bill.
If your bill increases substantially in one month, and you have not increased your usage, you may have a water leak. There are several things you can check including any loose connections, broken pipes, and bathrooms for leaky toilets or faucets. You may call the office and we will send a service technician to check your meter.
If we do not find any problems with the meter, and the issue is on your side, a $15.00 charge will apply. If the problem is not our equipment, we will suggest you call a licensed plumber. If you'd like to read your meter and call the office with the reading, we'll be glad to further assist you to compare your reading with ours.
Accounts with returned checks will incur a $25.00 NSF charge and your account will be flagged "cash or money order only" for one year. You will receive a notice in the mail, and will have 10 days to make the check good, pay the NSF fee, or your water will be disconnected. A $10.00 late penalty may also apply. A reconnection fee will be added to your account if disconnected.
A late fee of $10.00 is incurred at 5:00 p.m. on the 15th of each month on all accounts with a balance. If the 15th falls on a weekend, late fees are incurred at 5:00 p.m. on the next business day.
Accounts that are in arrears, are two billings and two penalties behind, are subject to disconnection. Shut off notices are mailed the day after the due date each month. The balance must be paid in full, or your water will be disconnected. If you bill is not paid in full before 8am on disconnection day, the following fees apply:
Cash or money order only will be accepted once your service has been disconnected.
Meters or connections tampered with upon disconnection, will be charged a tampering fee of $200.00.