The Camden County sewer system began operation in 2008. The service area includes the section of highway 158 between and including Lambs Marina and the Medical Park, Gumberry Rd., Hwy 343 from Gumberry Rd. to Scotland Rd. and Scotland Rd. The largest customers are the four schools, the courthouse complex and River Bridge Apartments.

The entire sewer collection system is force main, meaning that every connection has a tank, pump, and pump controls. The thirteen duplex pump stations are equipped with larger concrete tanks and two pumps with telemetry, so operations can be monitored from the treatment plant.

The duplex pump stations have to be visited at least once a week to check for grease build up, pump and control float operation, run hours, wash down and any other problems that may occur. The two main pump stations are the courthouse complex and Burnt Mills; they move the waste to the waste water plant. Both main pump stations have on-site backup generators, and we have two mobile generators for the other pump stations. We do all the basic maintenance on the generators in house.

The capacity of the wastewater treatment plant is 100,000 gallons per day. We currently average around 18,000 gallons per day when the schools are in session and about 9000 gallons per day on holidays and weekends. The wastewater plant also has a backup generator for emergency power.

After the wastewater is treated it is pumped three miles north to the 5.9 million gallon storage pond at the spray irrigation site. There are currently four zones with spray nozzles and green ash trees planted. The treated wastewater is sprayed on the zones as necessary to keep the level down in the storage pond. A sewer maintenance worker keeps the grass cut, spray nozzles unclogged and maintains equipment as necessary.

Water Rate Schedule

MONTHLY BASE RATE
0-2,000 Gallons	$25.00 per month

 

Additional Usage
2001-5000 gal	$5.50 per 1000 gal
5001-10,000 gal	$6.20 per 1000 gal
10,001-15,000 gal	$6.90 per 1000 gal
15,001-20,000 gal	$7.60 per 1000 gal
20,001 gal and up	$8.30 per 1000 gal

• Local Govt/Board of Education/Commerical - same as above
• Bulk Rate (except contracted sales) - $6.91 per 1,000 gallons
• Fire Service (sprinkler systems) - Base Rate per month

 

Connection Fees (includes $1,500 Tap Fee)
¾ inch	$4,000.00
1 inch	$5,667.00
2 inch	$14,833.00
3 inch	$28,167.00
4 inch	$43,167.00
6 inch	$84,833.00
Full Schedule	Capacity Fee Schedule 7-1-2018
6 inch fire svc	$4,000.00
Hwy Bore	$2,000.00

*County installs up to 2 inch lines. User hires Contractor if over 2 inches.

 

Deposits
Rent Deposit	$200
Fire Hydrant Meter	$300

 

Charges & Fees
Open/Reopen/Transfer Acct	$20.00
Reread Meter: Our Read Correct	$15.00
Reread meter: Our Read Incorrect	No Charge
Re-connection Fee: (if not paid by 8am on disconnection day)
7:00 a.m. - 3:15 p.m.	$35.00
3:16 p.m. - 5:00 p.m.	$60.00
Late Payment Penalty	$10.00
Non-Sufficient Funds	$35.00
Meter Tampering Fee	$200.00
Turn Off/Turn Off Fee	$15.00 (per occurrence)
Meter Testing Fee: If Accurate	$15.00 (No chg if more than 2.5% inaccurate
Bacteriological	$45.00

Rates effective July 1, 2018 and may not be an exhaustive list of required fees which are approved by the South Camden Water and Sewer District Board.

*Revised June 4, 2018.

**As provided under North Carolina General Statutes 25-3-506.  You may also have incurred a late fee, as a dishonored check is not considered to have been a payment.  To avoid disconnection for a returned check, the amount of the check plus processing would need to be paid within 10 days.

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Sewer Rate Schedule

MONTHLY BASE RATE
Residential*	$29.00; 0-2,000 gallons
Commercial	$40.00; 0-2,000 gallons

 

Additional Monthly Usage Fees
Gallons	Residential*	Commercial
2001-5000	$7.50 per 1,000 gal	$8.50 per 1,000 gal
5001-10,000	$8.20 per 1,000 gal	$9.20 per 1,000 gal
10,001-15,000	$8.90 per 1,000 gal	$9.90 per 1,000 gal
15,001-20,000	$9.60 per 1,000 gal	$10.60 per 1,000 gal
20,001 and up	$10.30 per 1,000 gal	11.30 per 1,000 gal

*Residential: Includes Apartments and Townhouses Units

• GOVERNMENTAL and SCHOOLS: Will be charged 2 times Commercial Rate for Base Fee and Additional Usage
• HIGH STRENGTH: $11.50 each additional 1,000 gallons. This includes:Day Care, Hospitals, Nursing Homes, Laundromats, Restaurants, Doctors, Dentists, Beauty Shops, Grocery Store, Convenient Store, Funeral Homes, Car Washes, Dry Cleaners

Connection Fees
Sewer Connection Tap Fee:
Low pressure main with 3/4 inch water service	$8,300.00
Gravity 4" connection	$3,500.00
Commercial: Fees are based on water meter size The cost of sewer connection with larger than ¾ inch water service will be the responsibility of the owner.
Sewer Capacity Fee:
¾ inch	$ 7,400
1 inch	$12,333
2 inch	$39,467
3 inch	$78,933
Full Schedule	Capacity Fee Schedule 7-1-2018

*Revised June 4, 2018

Parts & Labor Charges

For changing service size, location, or repairs for damage to the districts property.

Parts:

• Calculated at current price of materials due to the fluctuation of the market plus 20%.

Labor:

• $35.00 per man per hour
• $75.00 per hour for backhoe
• $10.00 per foot for bores up 2"
• Repairs requiring contracted labor will be charged at invoice cost.

Fines for Violation of Fats, Oil and Grease Control Ordinance

Minor Violations
Offense	1st Offense	2nd Offense	3rd Offense	4th Offense and Up
Failure to Submit Records	Warning	$100	$150	$500
Inspections Hinderance	Warning	$100	$150	$500
Failure to Maintain On-site Records	Warning	$100	$150	$500
Failure to Meet Sample Standards	Warning	$100	$150	$500

 

Moderate Violations
Offense	1st Offense	2nd Offense	3rd Offense	4th Offense and Up
Failure to Maintain Interceptors in Proper Working Order	$150	$300	$500	$1000
Failure to Clean Out Interceptor Every 30 Days	$150	$300	$500	$1000

 

Major Violations
Source of Sewer Blockage	Minimum $500 and not more than $10,000 plus cost of cleaning lines.
Source of Sanitary Sewer Overflow	Minimum $1000 plus cost of cleaning lines.
Falsification of Records	$1,000

• *updated July 1, 2018

Customer Service:  252-338-1919; Option 1, then Option 4

Camden County Water and Sewer Billing and Collection Office
is now located at their new location:
160C East Hwy 158, Camden, NC, 27921 (near the Camden Health Department)

Office hours are from 8:00 a.m. to 5:00 p.m. The office is operated by one full time Customer Service Representative and one full time Senior Customer Service Representative under the direction of the Public Works Manager.

The duties of the office staff are, but not limited to, collections through mail and in office, daily and monthly reports, calculate water and sewer charges for billing, creating finals and new accounts, creating daily work orders for service technician, transmitting work or message over radio, set up of handheld and meter sheets for meter reader, entering adjustments, submit work orders to NC One Call Center, assisting customers with questions, concerns or complaints, explaining fees and processes.

To report after hours emergencies or water leaks, please call 252-331-1500.

New Accounts: Rental

The South Camden Water & Sewer District requires a security deposit of $200.00 for each rental. This fee covers the home owner and is refunded once the final bill on the account has been paid.

In the event a renter moves without prior notice, the account will be finalized, the security deposit will be applied to cover the final balance, and the remainder of the deposit will be sent to the previous address.

A transfer fee of $20.00 is applied to all new accounts.  Please bring the following in to the office prior to 3:00 p.m., if you wish to have the service connected that same day:

1. Drivers License
2. Lease Agreement
3. Security Deposit of $200.00

Click Here for an application for new service account.

New Accounts: Owners

If there is service agreement on file bring in the following:

1. Drivers License
2. Deed or Settlement papers

If there is not a service agreement on file, bring in the following:

1. Drivers License
2. Payment for Water/Sewer Connection Fee

Once you come in the office, we will fill out the service agreement, and give you a blue flag for you to place where you'd like your meter installed.

Please keep in mind, whoever is on the deed, is who has to sign the agreement. A $15.00 transfer fee applies to all new accounts.

Click Here for an application for new service account.

Moving

Due to issues with Identity Theft, we can no longer accept requests for disconnection over the phone.  If you are moving or need to change your billing address, please come in to the office, fax or mail in your request, along with a copy of your driver's license.

Click Here for an application for request for service disconnection.

Billing

All bills are mailed on the last week of the month through the U.S. Postal Service. If you do not receive your bill, you are still responsible for payment. You may call or come by the office to find out the amount of your bill.

Bills reflect the usage for the previous month (example: bills mailed the last of March reflect water used Feb/March). he usage dates are shown on the bottom left corner of your bill.

Payments

1. Pay in Cash, Money Order or Check at the South Camden Water & Sewer District office, 8:00 a.m. - 5:00 p.m. Monday-Friday.
2. Place your payment in the drop slot between the hours of 5:00 p.m. - 8:00 a.m., located in the front door of our office.
3. Mail your payments to South Camden Water & Sewer District
• P.O. Box 249
• Camden, NC  27921
4. Pay online with your credit card or bank account. Transaction fees apply.
5. Call toll free 1-877-885-7968, transaction fees apply.
6. ACH: Electronic Withdrawal.  Authorization forms can be picked up in the office, emailed or faxed. There is no charge for this service.

High Bills

If your bill increases substantially in one month, and you have not increased your usage, you may have a water leak.  There are several things you can check including any loose connections, broken pipes, and bathrooms for leaky toilets or faucets. You may call the office and we will send a service technician to check your meter.

If we do not find any problems with the meter, and the issue is on your side, a $15.00 charge will apply.  If the problem is not our equipment, we will suggest you call a licensed plumber.  If you'd like to read your meter and call the office with the reading, we'll be glad to further assist you to compare your reading with ours.

Bad Checks

Accounts with returned checks will incur a $35.00 NSF charge and your account will be flagged "cash or money order only" for one year.  You will receive a notice in the mail, and will have 10 days to make the check good, pay the NSF fee, or your water will be disconnected.  A $10.00 late penalty may also apply.  A reconnection fee will be added to your account if disconnected.

Late Fees

A late fee of $10.00 is incurred at 5:00 p.m. on the 15th of each month on all accounts with a balance.  If the 15th falls on a weekend, late fees are incurred at 5:00 p.m. on the next business day.

Disconnection

Accounts that are in arrears, are two billings and two penalties behind, are subject to disconnection.  Shut off notices are mailed the day after the due date each month.  The balance must be paid in full, or your water will be disconnected.  If you bill is not paid in full before 8am on disconnection day, the following fees apply:

• 8:00am-3:15pm     $35.00
• 3:16pm-5:00pm     $60.00

Cash or money order only will be accepted once your service has been disconnected.

Meters or connections tampered with upon disconnection, will be charged a tampering fee of $200.00.