Income Maintenance Caseworker II

IMC I – Salary $31,898               Grade 5/ Step 1

IMC II – Salary $37,206              Grade 7/Step 1

Posted: 2/3/2023

Closes:   Open Until Filled


I.  Primary Purpose of the Position

The primary purpose of this position is to perform case management duties related to the Food and Nutrition Services program. However, this position is also included in the intake rotation for programs such as Medicaid, Food and Nutrition Services, and various Adult Medicaid programs. Even though the primary program designation is Food and Nutrition Services, the worker should have general knowledge of all programs offered through this agency. Work at this level includes such tasks as interviewing clients to obtain required information, completing initial applications, verifying the information obtained, determining eligibility, or completing scheduled program reviews. Employees must explain program(s) requirements and options and advise or refer clients to other program services as appropriate. Employees will report to the Income Maintenance Supervisor.

II.  Duties and Responsibilities

This job involves constant contact with the public. Examples of duties performed in this position would be:

  1. Displaying a positive and professional attitude with clients, other staff, and providers;
  2. Interviewing clients;
  3. Computing budgets to determine eligibility for assistance;
  4. Verifying factors that relate to ongoing eligibility such as income, residence, ownership of property, etc.;
  5. Explaining the program to applicants and to the public;
  6. Maintaining an ongoing caseload of the identified primary program as designated by the Supervisor;
  7. Coordinating with other agencies and organizations such as the hospital, health department, and child support agency;
  8. Maintaining statistical information, computer-generated forms, and general case management.

Cases are reviewed by the Supervisor and/or Director as to overall compliance. The individual in this position is required to meet state deadlines for completing applications, reviews, and changes that occur in a case. Agency deadlines include completing and submitting day sheets, time sheets, and expense vouchers to the supervisor at the end of each week or as designated by the Director.

III.  Hours of Work

The work hours for this position are from 8:00 a.m. until 5:00 p.m. Monday through Friday with an hour for lunch each day. There are occasions when the IMC should be required to work outside of these hours, for example, to work overtime in order to complete the daily activities of the job. In addition, staff will be required to work in shelters when the agency is called upon in times of disaster relief or emergency.

IV.  Knowledge, Skills/Abilities, Education and Experience Requirements

This worker must have considerable knowledge of the program/area(s) of assignment and general knowledge of all agency and community programs and services that could affect the client/applicant. The employee in this position needs good mathematical reasoning and computational skills and an ability to read, analyze and interpret rules, regulations, and procedures. This worker must have the ability to communicate with clients/applicants, the public at large, and public officials to obtain data and to explain and interpret rules, regulations, and procedures. This person also needs to have the ability to instruct and evaluate the work of lower-level employees and perform caseworker functions within structured time frames. Experience in NCFAST is preferred, but not required.

V.  Minimum Training and Experience Needed

To qualify as an Income Maintenance Caseworker II, the applicant MUST have at least one year of experience as an Income Maintenance Caseworker I. Applications will be considered for Income Maintenance Caseworker I should fully qualified applicants not be available. Minimum requirements for consideration as an Income Maintenance Caseworker I include: 1) Graduation from a four year college/university, or 2)graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or 3) graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or 4) graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience.

HOW TO APPLY:  Interested applicants MUST complete an NC PD-107 Application for Employment.  Please click this link to complete the NC PD-107 Application or you can obtain an application by visiting a North Carolina Employment Security Commission Office.

Applicants will only be given credit based on information provided on the State Application PD-107 and PD-107A




**Camden County is an Equal Opportunity Employer.

Contact Human Resources

Beverly Fonville Human Resources Post Office Box 190 330 US Highway 158 East Camden, NC 27921 252-338-6363 ext. 315